XOTIC PC Support.
Lifetime service guarantee.
Once you buy XOTICPC your a member of our family for life. Deep in the roots of all XOTIC PC staff is hardworking midwest values. In our core we unwaveringly believe hard work and perseverance will pay off in the long run. We are relentless to achieve customer satisfaction.
Need support? It is as easy as coming into our Live Chat, Emailing us or giving us a call. We use a ticketing system for all emailed support requests that will acknowledge receipt of email within seconds of receipt.
Want to speak to a Live Support Professional? Please call us or come into Chat. We have a dedicated support team to be there for any request.
1-877-289-9684 | 402-466-2090 | support@xoticpc.com
Lifetime labor free + Trade Ins
At XOTIC PC, we’ve got your back with one of the best warranties in the game. Ready to upgrade your rig? Enjoy free lifetime labor, so every time tech evolves, we’ll help you level up your PC. We're here to answer questions and fix your system—no labor fees, ever.
Additionally, we offer a hassle-free trade-in program that allows you to upgrade your gaming setup by trading in your old system for credit toward a new, custom-built PC. With our trade-in option, you can save on cutting-edge technology while ensuring a seamless transition to your next gaming experience.
Augmented Reality Remote Support
With our augmented reality-based remote assistance software it allows XOTIC PC technicians to remotely guide customers by overlaying real-time instructions on their device screens, enhancing troubleshooting efficiency. This innovative tool enables faster problem resolution by offering visual assistance reducing the need for returns.
Augmented Reality.
We’re committed to providing top-notch support for all your gaming needs. We can remotely assist you in real time, ensuring you get help exactly when you need it. This innovative tool leverages augmented reality, allowing us to see what you see and interact with your setup in a whole new way. Whether it’s troubleshooting issues, optimizing settings, or providing guidance, our team is just a click away. With augmented reality, we can overlay helpful instructions and visuals directly onto your screen, making it easier to resolve problems quickly and effectively. Your gaming experience is our priority, and we’re here to make sure it’s as smooth as possible!
Dedicated knowledgeable support team
At XOTIC PC, we exist because of you, and we’re here to serve you with dedication and care. When you reach out to us, you’re connecting with our Midwest Support Team in Lincoln, Nebraska—not an overseas call center. Our support pros work right in the same factory where your system was built. So if there’s an issue, they can personally walk into the lab and see exactly what’s happening with your rig, delivering unmatched, hands-on support. Big-box brands can’t offer this level of personal attention. To us, you’re not just a customer—you’re family. Whatever the challenge, we’re here for you.
Our promise is simple: cutting-edge technology with rock-solid reliability and support. Every system is hand-built to order by true enthusiasts who care as much as you do. We know you have high expectations when you invest in a new PC, and we’re here to meet them. At some point, you’ll need help or have a question—and when that time comes, we’ll be ready, standing by the system we sold you, every step of the way.
Remote support.
With over 20 years of expertise in selling electronic parts, we know that issues or incompatibilities can happen—that’s just the reality of complex systems. But at XOTIC PC, we’re not just prepared; we’re ahead of the game. We’ve mastered the intricacies of hardware and software, ensuring everything works in perfect harmony.
What sets us apart is our relentless focus on minimizing downtime. We’ve forged strong partnerships to guarantee fast repair turnaround. Plus, our support team is equipped with cutting-edge tools, including remote access to your system, to get you back up and running quickly. Whether you prefer email, phone, SMS, or live chat, we’re always here to help.
Free Shipping & Returns.
Manufacturers have made incredible strides, creating parts built to last longer than ever. But if something ever goes wrong, XOTIC PC is here to keep you powered up with quick replacement parts or hands-on troubleshooting. Experience peace of mind knowing that if anything fails within the first 30 days, we’ll cover all repair or replacement costs, including shipping. Plus, enjoy the ease of Free Returns with our intuitive, 3-step self-service portal designed for your convenience. Your gaming shouldn’t miss a beat, and with XOTIC PC, it won’t. We’re committed to ensuring your rig is always ready for the next adventure.
